Privacy Policy

Introduction

 

Concept Floors (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website www.conceptfloors.co.uk or contact us.

If you have any questions about this policy, please contact us at:
hello@conceptfloors.co.uk

What information we collect

We may collect and process the following personal data:

  • Your name and contact details (email, phone number)

  • Any information you provide when you contact us (e.g., via contact forms or email)

  • Technical data such as IP address, browser type, and pages visited (collected via cookies and similar technologies)

How we use your information

We use your personal data to:

  • Respond to your enquiries or requests

  • Provide services and information you request

  • Improve our website and services

  • Comply with legal obligations

We do not sell your personal data to third parties.

Lawful bases for processing

We rely on one or more of the following legal bases to process your personal data:

  • Your consent (where applicable)

  • Performance of a contract or steps prior to entering a contract

  • Legitimate interests (such as responding to enquiries)

  • Legal obligations

Data sharing

We may share your information with trusted third-party service providers (e.g., website hosting or analytics tools), but only when necessary and under strict confidentiality and data protection agreements.

Data retention

We retain your personal data only as long as necessary for the purposes we collected it, or as required by law.

Your rights

Under UK data protection law (UK GDPR and Data Protection Act 2018), you have the right to:

  • Access your data

  • Correct inaccurate data

  • Request erasure (in certain circumstances)

  • Restrict processing

  • Object to processing

  • Withdraw consent (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: hello@conceptfloors.co.uk

Changes to this policy

We may update this Privacy Policy from time to time.
Last updated: 26 June 2025

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